Boundary House Surgery

Boundary House Surgery 2014-01-15 Person 4 5 0

Some developmental customer service and communication training would benefit some members of the reception team to enable them to respond more positively to patients when, maybe, feeling under pressure. The old-style role of the receptionist being the GP's protector is not appropriate nowadays!

Boundary House Surgery 2013-10-01 Person 4 5 0

A great surgery, staffed by friendly, helpful staff who really care. The receptionists are lovely and will do their best to get your appointments when best suited to you and if a physical appointment is not available they will arrange a telephone appointment for you. The nurses are really kind and caring and will go out of their wat to put you at ease and explain any procedures to you. The doctors themselves are a good bunch and again, offer a high level of care. I have been with this practise nearly nine years and would highly recommend them.

Boundary House Surgery 2013-09-19 Person 5 5 0

I visited Dr M Knight on the 18 September the appointment was no time and he listen to what i had to say, he then looked at my notes and suggested what tested should be done, i felt that i was part of the decision making process.

Boundary House Surgery 2013-09-19 Person 4 5 0

Boundary House surgery is a well run establishment that is both caring and professional. The surgery has under gone some major changes in the last couple of years in terms of the building and staff. These changes have been met with very limited disruption to its patients and the services offered which is a credit to the staff. The surgery has endeavored to meet my appointment needs with helpful and pleasant receptionists taking calls or during face to face encounters in the surgery itself. The only reasons I haven't awarded 5 stars for receptionists/appointments are the limited discretion some admin/reception staff have, the usual at least 10 minute wait to speak to someone on a Monday morning and that even for routine and necessary appointments (i.e. set inoculations etc) you can be told that you can not book these in advance and have to call on the Monday morning of the week needed (which in my opinion just adds to the stampede of calls during what is a busy time anyway). Saying that I have always recommended the surgery to others and will continue to do so.

Boundary House Surgery 2013-09-19 Person 5 5 0

New to area and this surgery is fantastic.